Frequently Asked Questions (FAQs)

Last updated: 12th November 2025

🕉️ About Mangalam

1. What is Mangalam?
Mangalam is an online store offering authentic spiritual and astrological products, handcrafted and sourced from trusted Indian artisans. Our mission is to bring Divine Blessings, Positivity, and Prosperity to your home.

2. Where is Mangalam based?
We are proudly based in Junagarh, Odisha, India, and serve customers all across the country through mangalam.co.

3. Are all products Made in India?
Yes, 100%. Every product is Made in India and supports traditional craftsmanship and Indian spirituality.

📦 Orders & Shipping

4. Do you offer free shipping?
Yes! We offer Free Shipping on all orders across India - no minimum purchase required.

5. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available for most pincodes in India. If COD isn’t available in your area, you’ll be notified during checkout.

6. How long will it take to receive my order?
Orders are usually delivered within:

  • 3–5 business days for metro cities

  • 5–7 business days for other locations

  • 7–10 business days for remote/rural areas

7. How can I track my order?
Once your order is shipped, you’ll receive a tracking link via SMS or email. You can also contact our support team for updates.

💰 Payments & Refunds

8. What payment methods do you accept?
We accept Credit/Debit Cards, UPI, Net Banking, and Cash on Delivery (COD). All payments are securely processed via trusted gateways.

9. What if I receive a damaged or wrong product?
Don’t worry! If your product is damaged, defective, or different, simply contact us within 3 days of delivery. We’ll arrange a free return pickup and offer a full refund or replacement - whichever you prefer.

10. Who pays for return shipping?
Mangalam covers all return shipping costs for eligible return cases.

11. How long does it take to receive a refund?
Once your return is approved, we process your refund within 24 business hours. Depending on your payment method, it may take 1–3 working days to reflect in your account.

🔮 Products & Authenticity

12. Are your spiritual products authentic and energized?
Yes, all our products are authentic, original, and spiritually charged with devotion. Many items are blessed or sourced from sacred locations and temples in India.

13. Do you offer customization for astrological products?
Yes, for certain products like yantras, rudrakshas, or gemstones, we may offer customized options. You can message us on WhatsApp (+91 91147 00471) for personalized assistance.

14. Are your products suitable for gifting?
Absolutely! Our spiritual and astrological items make meaningful, auspicious gifts for friends, family, and special occasions.

💬 Support & Contact

15. How can I contact Mangalam?
You can reach us anytime through:
📧 Email: support@mangalam.co
💬 WhatsApp/Care: +91 91147 00471

16. What are your support hours?
Our support team is available Monday to Saturday, 10 AM – 7 PM (IST). We respond to all messages within 24 business hours.

17. Where can I follow Mangalam on social media?
Stay connected with us for divine updates and offers:

🌿 Our Commitment

At Mangalam, we don’t just sell spiritual items - we share faith, authenticity, and blessings.
Your happiness, trust, and satisfaction are our biggest rewards.